Terms & Conditions

Terms and Conditions for Consultations:

Please read the following carefully before your first consultation.

LAV Dietitian is part of LH&C EU LTD and offers 1-1 dietitian and nutritionist support through sessions online or in person.
Your first session consists of an initial assessment, where we talk through your history and eating as well as goals. Education is given and you will be sent a written summary of the session after the event. If you have any questions please email within 3 days. Messages will be responded to in normal working hours 9am – 5pm Monday to Friday. The responsibility for booking your follow-up appointment lies with the client.
This can be done via the LAV Dietitian website.

Cancellations / changes

If you do not attend your appointment or if you cancel your appointment with less than 24 hours notice will be charged at the full consultation fee.
You can change your appointment up to 24 hours before without incurring a fee.
For cancellations made before 48 hours only 50% of the fee is refundable.
If you arrive late you will still be charged for your full appointment time, and the appointment will run till the end of the scheduled time. Sessions cannot be extended due to late arrivals.
All appointments must be booked within the time limit of your package (this is package dependant) as changes may occur over time and we may no longer be able to offer what was originally purchased. The responsibility for this lies with the customer.

In between appointments

If you have bought a packages of consultations, you may be offered the use of an app, this is an app that can be used to monitor your food intake, exercise and thoughts. If this is the case, logs are only checked twice a week. For any more urgent queries please email. A max of 2 email enquiries in between appointments are included in the consultation fee; the purpose of these is to clarify points, or advice, not for further assessment or advice. If you need further support then please bring your next session forward.

Your data

From time-to-time, positive outcomes from our sessions may be referenced anonymously in order to promote the LAV Dietitian brand. Clients will not be able to identify themselves or others from this information. If you wish to be excluded please let me know during the consultation.

Payment

All payments must be made via Credit Card / Debit Card (Stripe) at the time of booking.

Refunds

Refund requests can not be honoured once the consultation has gone ahead. Please see the cancellation policy above.

Liability

Any changes you make following advice from a Healthcare Professional / Nutrition Professional under LAV Dietitian, you do so at your own risk.
LAV Dietitian assumes no responsibility, either directly nor indirectly for damage, health problems or inconvenience caused by the use or misuse of information provided by the Healthcare Professional / Nutrition Professional or website.
You are responsible for any consequences resulting from misstatements.

Consent

By booking your consultation you are consenting to receive advice. At the time of booking you will have the option to join email newsletter. Under GDPR, your details will be held by ‘LAV Dietitian’. Further information on how we use your information can be found in the Privacy Policy section. You can change your preferences at any time by writing to us at info@lavdietitian.co.uk.
If you no longer wish to hear from ‘LAV Dietitian’, you can unsubscribe from communications through the link in the email.

Data Protection

On this page, you can find our general terms & conditions. In order to ensure that both we and our clients are properly equipped to meet the demands of the latest EU personal data regulation (GDPR), we have integrated these demands into our general terms & conditions and Privacy Policy. We also have a data processor agreement that likewise meets the demands of the GDPR.
Please do not hesitate to contact us if you have any questions related to our terms and conditions or the GDPR.

Declaration

By booking a Consultation, it is implied that you agree to these terms and conditions. and it also implies consent to the dietetic assessment and advice given by the British Registered Dietitian at LAV Dietitian.

Updated 20/02/2024