The Company (LAV Dietitian) is committed to safeguarding your privacy while providing the highest possible quality of service. We will only use the information that we collect about you lawfully and in accordance with current Data Protection legislation. The Company is additionally aware of its obligations to residents and citizens of the EU and UK under the General Data Protection Regulation (GDPR) and this privacy notice complies with the requirements of GDPR.

Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy policy.
This privacy policy is effective from 20/02/2024 and will be regularly reviewed and updated.
Any identifiable information that you share with LAV Dietitian will only be used in accordance with this privacy policy.

Privacy Policy

This Privacy Policy describes how we treat personal data, including any personal data processed or collected through our website www.lavdietitian.co.uk (Company's website).

Why we collect your Data

We collect your personal data because you give us consent to do so, in order to provide our independent nutrition and dietetic services to you.

You may have opted in to receive our weekly newsletter.

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We may collect the following information

 

• Name, DOB, age, sex, next of kin, GP name and address, marital status and living arrangements & occupation.

• Contact details: home address, email and telephone numbers.

• Clinical and health related information via forms, emails and verbally in a consultation.

This information is required for:

• Professional clinical record keeping of client information in accordance with the British Dietetic Association Guidance for Records and Record Keeping.

• Sharing information with relevant health care professionals such as your GP or medical team (consent will always be asked before this is done).

In exceptional circumstances, information about a client may be disclosed without consent if it is in the public interest to do so. This might be in circumstances where disclosing the information is necessary to prevent a serious crime or serious harm to other people.

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What Information May Be Collected and What This is Used For:

 

• When you visit this website, your IP address is anonymised before this is shared with Google Analytics (in order to monitor broad trends). This means that no data is collected which could identify an individual.

• This website uses cookies – to help the site provide a better user experience. However, you may prefer to disable cookies on this site. The most effective way to do this is to disable cookies in your browser.

• If you choose to subscribe to the newsletter, then your email address is added to a secure list within the LAV Dietitian account so you can be sent a regular newsletter. Subscriber’s email addresses are used for no other purposes than those outlined above, and they are free to opt-out at any time. Verifiable consent is obtained using a General Data Protection Regulation (GDPR) compliant sign-up form which stores permission data in list export files. All subscribers are free to change their information or opt-out from my newsletter at any time.

•  Service providers used to store and process information related to carrying out dietetic services for clients all have robust security procedures in place and are GDPR compliant. BDA and HCPC record-keeping guidelines are strictly adhered to for one to one consultations.

• I (Anastasia-Viktoria Lazaridi) am the data controller and Data Protection Officer (DPO) at LAV Dietitian, so please contact me on info@lavdietitian.co.uk with any queries or requests related to your personal data and I will respond promptly. 

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Controlling your personal information

We will not distribute, sell or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
Records relating to the care of a client, will be stored for eight years (in line with British Dietetic Association Guidance for Records and Record Keeping).
This privacy policy, as part of the consent form, sets out how LAV Dietitian uses and protects any personal information that you provide us with. Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy policy.

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Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This Privacy Policy describes the personal data we are collecting about you and how it is used.

 

We will only collect and use your personal data for the following purposes to:

• Fulfil your order(s)

• Keep you up to date with the latest offers

• Give you a better shopping experience

• Help us to make our marketing more relevant to you and your interests

• Improve our services

• Meet our legal responsibilities

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The personal data we collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.  The types and quantity of data collected depends on why and where you are providing it and will include the following:

• Identity Data includes information such as:  title, first name and last name

• Contact Data includes information such as:  email address, billing address, delivery address, location, country, telephone number

• Financial Data includes information such as:  payment card details, PayPal account details

• Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket contents, order number, number of items, product details, discounts, shipping costs etc), discount codes redeemed, payments to and from you, correspondence or communication with you in respect of your orders.

• Technical Data includes information such as: details of device(s) you use to access our website, your internet protocol (IP) address, login data, your username, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, information collected through cookies, pixel tags and other technologies

• Profile Data includes information such as: purchases or orders made by you, products purchased, feedback, preferences

• Usage Data includes information such as: how and when you use our website, how you moved around it, what you searched for, website performance statistics, weblogs and other communication data.

• Marketing Data includes information such as: whether you have opted in to receive marketing from us, date of opt in/unsubscribed

 

We also collect and use Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity.  However, if we combined or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat this combined data as personal data which will be used in accordance with this Privacy Policy.

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Marketing

We will send you marketing communications and promotional offers:

• If you have consented (Opted in) to receive email newsletters

• If you have provided us with your details when you entered a competition and you have consented to receive email newsletters

 

We will stop sending you marketing information if you ask us to.  When you register with our website, it will be obvious how to choose not to receive marketing information from us, and when we send you a marketing email, there will always be an obvious means of unsubscribing from receiving further emails.  You can also opt out of receiving marketing information at any time by emailing info@lavdietitian.co.uk. If you do opt out, we will need to keep a record that you have done so.

 

We will not sell your personal information to anyone else, nor will we include anyone else’s products/services in our marketing emails.

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Online Advertising

We use third-party advertising companies to keep you aware of what we’re up to and to help you find our products. These companies may use a range of advertising technologies such as web beacons, pixels, ad tags, cookies collected from your visits to our website to tailor the advertisements you may see on third party websites and social media (including Facebook). 

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In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details).

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The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser's preferences accordingly.

Security

We take your online security very seriously. You need to have peace of mind that you are transacting with a legitimate and secure site before you buy. We follow strict security procedures to protect the information you give us and to prevent unauthorised access or unlawful processing of your personal information.

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When you create an account with us, you will be asked to choose a password, please keep this confidential and do not share it with anyone. We do not have access to this password. If you forget your password, we cannot reset this for you, but will send you a secure link to enable you to do this yourself. 

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We take security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

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Your rights

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• The right to ask for a copy of personal data that we hold about you (the right of access)

• The right (in certain circumstances) to request that we delete personal data held on you: where we no longer have any legal reason to retain it (the right of erasure or to be forgotten)

• The right to ask up to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification)

• The right to opt out of any marketing communications that we may send you and to object to us using/holding your personal data if we have no legitimate reasons to do so (the right to object)

• The right (in certain circumstances) to ask us to ‘restrict processing of data; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing) and

• The right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability)

 

If you wish to exercise any of the above rights, please contact us by any of the following means:

Phone us on:   07857991017

Email us at:  info@lavdietitian.co.uk

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We will endeavour to respond to all legitimate requests within 30 days. Occasionally, it may take longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Contact

Please do not hesitate to Contact Us if you have any questions , comments or concerns about this Privacy Policy or complaints regarding the way in which we process your data.  You also have the right to make a complaint to the ICO (Information Commissioner’s Office), the data protection regulator in the UK. We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

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If we are unable to satisfactorily resolve your concerns, you can contact the ICO either through their website https://ico.org.uk.

Updates to this Policy

New legislation governing how personal data is processed, came into force on 25th May 2018. We fully comply with this legislation and our Privacy Policy has been updated as a result of these changes.

 

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the site.  Your continued use of the site following these changes means that you are deemed to accept the revised Privacy Policy.

 

This page was last amended on 20th February 2024